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| Category | Description | Tickets | Created | Actions |
|---|---|---|---|---|
| Delivery | Issues with parcel delivery or tracking | 412 | Jan 2026 |
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| Payment | Payment failures, refunds, billing | 284 | Jan 2026 |
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| KYC | Document upload and verification issues | 98 | Jan 2026 |
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| Chat | Communication problems with travellers | 124 | Feb 2026 |
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| Refund | Refund requests and status queries | 218 | Jan 2026 |
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| General | Other queries and general questions | 148 | Jan 2026 |
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